Billing order? Not clear at all, just confusion
I tried to go through the billing steps, but nothing felt right. The order of tasks made zero sense for me. First, they asked for the sign-up details, which was expected, but then the payment step came before I could review the actual invoice, which messed up the flow. Also, the invoice details arrived much later, which was confusing because I needed that to confirm how much I was supposed to pay. Trying to sort out the billing on the portal felt frustrating because I kept jumping between screens, and no clear guide directed me through the right sequence. After struggling with this setup, I almost gave up trying to make sense of the invoices. The payment process itself was not smooth either because I wasn’t sure if my payment was accepted before moving on. This lack of clarity made me doubt whether the whole system was designed with the user in mind. Honestly, I was hoping for a seamless billing experience, but instead, everything felt out of place and unorganized from the very beginning to the last step. Definitely not what I expected when signing up for software that deals with payments.