Billing not aligned with my hours but basic setup was okay
The billing setup from WFHI did not fit well with the hours I actually work. I was hoping for a system that would flexibly account for changes in my schedule, but it seemed fixed and rigid, causing overcharges on days I worked less and confusion about adjustments. The good side is that signing up and paying were straightforward without too much fuss, and the invoices were delivered regularly. Also, the telephonic support was helpful initially in explaining the processes, so I wasn’t totally lost. But overall, the mismatch with my working hours made this software frustrating to use for billing purposes since I had to track and calculate manually alongside the software’s reports. I expected more flexibility or an option to input real-time hours instead of just preset ones. This aspect could definitely improve to suit diverse work patterns better. The database and calling functions were fine, so it’s not all bad, just the billing matters most here.