Billing nightmare: nothing got sorted
I seriously tried to get the billing situation fixed, but every time I thought maybe this time they'd handle it okay, I got more confused. The invoice process was a mess and the automatic updates didn’t even help - they actually made things worse. I kept calling support hoping they'd understand my problem, but the whole thing just felt like going around in circles. Sign-up was fine at first, but then later payments showed strange amounts with no clear explanation. I was stuck trying to figure out what I owed and when, but the software didn’t provide clear records or simple ways to track my payments. The telephonic support was not helpful; the reps didn’t seem to have any idea what was happening and gave me vague answers that didn’t resolve my issues. I felt frustrated and like no progress was happening despite hours of trying to sort things out. I honestly didn’t get past the payment confusion enough to really test anything else like the calling tools or database. I just want the billing part to work correctly without this much hassle, but WFHI failed me there completely.