Billing? More like a waiting game, honestly
Honestly, I had hoped the billing and payment process would be straightforward, but that wasn’t really my experience signing up with WFHI. It took a lot longer than expected to get clear answers from their people, which left me a bit frustrated. They were only somewhat responsive, which I guess was better than nothing, but not quite enough when I was trying to get things sorted quickly. On the plus side, once they finally did reply, their explanations were decent and helped me navigate the invoicing part without too many more issues. However, the whole back-and-forth really slowed down my onboarding flow. If they could speed up the response times a bit, it would make a big difference. Aside from that, the automatic updates on the software itself seemed fine and didn’t cause any problems during the process. Overall, I can say the experience was more inconvenience than inconvenience fixed, so I’m cautiously neutral rather than fully positive. I hope the payment process gets a bit smoother because the tech side looks promising but the delays were a real pain.