Billing mix-up resolved pretty well
Before I purchased the software, there was a bit of confusion with the invoicing process, which wasn’t handled very smoothly. I had to clarify multiple times about the billing details and how it matched up with the subscription features I was planning to use. Their telephonic support was patient but a little slow to offer concrete answers initially. On the positive side, once I made the payment, the automatic updates rolled out without any hitches and the software setup itself was straightforward. I’ve seen better pre-purchase communication systems elsewhere, but in this case, the key glitch was the invoicing detail that took longer than expected to clear. I’m now using the software daily with a working dialer and database feature that generally does the job well. The onboarding training could have been more detailed upfront to avoid that early confusion.