Billing mein bolun toh kuch missing tha
Bhai, main billing aur payments ke baare mein bataun toh mujhe laga tha ki setup zyada straightforward hoga. Pehli baar jab sign-up kiya, mujhe laga ye sab ek baar ka hi hoga, par fir bhi har month mujhe lagatar charges dikhte rahe. Matlab, samajh nahi aaya ki jo setup fees thi woh one-time hai ya baar baar kuch aur add karenge. Mujhe chahiye tha ki billing ke structure ko thoda clear replica karein, kyunki automation se mujhe lagta hai ki kuch cheezein bar bar bill hongi par pata lagana mushkil tha. Invoice process thoda simple tha, par jab continuous charges aate rahe, tab dil mein thoda doubt bana ki kya ye define hua tha ya nahi. Onboarding mein bhi update aur notifications clear nahi aaye ki kon charges permanent hai aur kon non-permanent. Phone par support wala banda ek baar acha tha, par fir thoda slow response mila, so mujhe lagta hai ki continuous improvement ki jaga hai. To overall, software ka dialer aur database theek tha, par jab payment ki baat aayi toh clarity nahi mili ki kaunsa charge ek baar hoga aur kaunsa monthly.