Billing me zyada time waste hua, baki sab confusing tha
Billing aur payments ke process mein mujhe kaafi frustration face karni padi, isliye overall experience itna acha nahi tha. Jab main pehli baar payment process samajh raha tha, toh mujhe baar baar same questions pose karne pade support team ko kyunki jo pehli baar bataya gaya tha, woh mujhe clear nahi hua tha. Waiting time bhi unnecessarily zyada tha, kabhi lagta tha lagataar hold par rakha jaa raha hoon jab solution simple ho sakta tha. Invoicing me kuch errors aaye the, par wo quickly correct kar diye – yeh baat achhi thi. Onboarding aur software ki baat karu toh kaafi complex lag raha tha, database feature ko integrate karne me time zyada laga aur updates thodi confusing thi kabhi kabhi. Training sessions mein bhi repetition jyada lagta tha, jisse meri patience khatam hone lagi. Overall mujhe lagta hai ki agar payment aur billing process simple aur clearly explained hota, toh zyada behtar hota. Mujhe lagta hai ki ye software mere liye kaam nahi kar raha abhi, kabhi kabhi features thoda unclear hote hain jo frustration badhate hain.