Billing labels totally threw me off, no kidding
So, I was going through the billing and payments part, and honestly, I was caught off guard by how confusing the labels were. Like, I wasn’t sure if what I was paying for was the software, training, or something else entirely because the wording didn’t make much sense at first glance. I had to call support to clarify things, which was fine in the end because the person was patient enough. The payment process itself worked okay once I knew what was what, but that initial confusion was annoying. I mean, I get using fancy terms or whatever, but it should be clearer. The invoicing did have all the info I needed, so I’ll give them credit for that. Still, for something as crucial as billing, I expected a much smoother experience — or at least less guesswork from my side. Felt like trekking in the dark without a torch for a bit.