billing ka scene sahi nahi tha, dobarah try karungi ya nahi
Maine billing process ko lekar kaafi expectations rakhi thi kyunki pehle se bataya gaya tha ki sab kuch clean aur transparent hoga. Lekin actual mein jo invoice mila, woh thoda confuse karne wala tha, charges expected se kaafi zyada the. Payment process bhi thoda jhanjhat wala laga, receipts clear nahi thay. Haan, sign-up aur onboarding thoda smooth tha, yeh main maan sakti hoon, but billing mein jo issues aye, woh mujhe seriously pareshaan kar rahe the. Mujhe karna tha ki regular updates ki wajah se ye sab automatically ho jayega, par har baar mujhe manually check karna padta tha ki koi galti toh nahi hui. Customer support se bhi baat ki, par jawaab utna timely nahi mila jitna chahiye tha. Overall experience mix tha, software ka kuch part toh kaam kiya, par jis level ki billing & payment clarity chahiye thi, woh nahi mili. Isi wajah se main shayad dobara sign-up karne mein hesitate karungi, jab tak payment process clearly improve na ho.