Billing ka process thoda clear hona chahiye tha, lekin support samajhne layak tha
Mujhe laga ki sign-up ke baad payment aur invoicing process thoda confusing raha. Pehli baar jab invoice mila, toh clearly samajhna mushkil tha ki exact charges kya hain aur kab due hain. Support team se baat ki toh unhone koshish ki explain karne ki, lekin woh explanations samajhne mein thodi clarity ki kami thi. Jo information training ke time mili thi wo alag thi, aur billing ke liye alag flow lag raha tha. Kabhi kabhi automatic updates ke wajah se invoice details change hoti rahi, jisse mera confusion bada. Sign-up aur initial documentation theek se arrange the, par payment ke baare mein detailed aur simple instructions chahiye thi. Phone support theek tha, patience rakha, magar speed thodi slow thi. Overall, mujhe izzat thi ki wo madad kar rahe hain, lekin agar billing aur payment process aur zyada straightforward hota, toh better lagta. Accha tha ki mujhe training aur dialer ke baare mein samajh aya, par payment side par steps clear nahi aaye, jo thoda frustrating tha.