Billing ka process bilkul samajh nahi aaya
Main paid subscription lena chahti thi, par billing aur payments ke labels bahut confusing the. Jab maine sign-up kiya, toh mujhe lag raha tha ki sab clear hoga, lekin invoice details itni saaf nahi thi. Jo 'amount due' likha tha, uske baad payment options kaafi mixed lag rahe the. Kabhi partial payment ka option dikha, kabhi nahi. Main jab support ko call kiya toh unka jawab thoda vague tha, jaise mujhe cheezen khud samajhni hongi. Automatic updates ke baad bhi invoice format nahi badla, jo mujhe samajh mein aaye. Mujhe samajh mein nahi aa raha ki payment schedule kya hai, kyunki labels inconsistent hain invoice aur dashboard dono mein. Sign-up ke process mein registration ke baad mujhe kuch confirmation emails mile, par unka language bhi thoda unclear tha, jisse mujhe doubt hua ki payment successful hui ya nahi. Yeh poora process itna simple hona chahiye tha, par main frustrated ho gayi thi kyunki mujhe baar-baar clarify karna pada ki actually mujhe kya pay karna hai.