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WFHI review

Billing issue resolved after follow-up

3 out of 53 of 5Verified purchaseBilling and payments

Billing issue resolved after follow-up

I faced a problem where my invoice showed incorrect charges after the initial sign-up. I contacted the telephonic support and explained the issue. They acknowledged the mistake and promised to correct the invoice. It took a couple of calls and some time before they sent an updated invoice with the correct figures. The payment process was temporarily on hold until the updated invoice was issued. Eventually, everything was settled without any extra charges. While the resolution was successful, the delay in correction caused some inconvenience since I wasn’t sure when to complete the payment. The system itself handled the payment interface smoothly once the invoice was updated. Automatic updates continued as usual in the background and did not affect billing. I found that while problems can happen, the important thing is that they do get fixed, albeit sometimes slower than one might hope. This experience leaves me neutral about the billing system overall but satisfied the issue was corrected in the end.

Gopal AnandDelhi, IndiaExperience: Published:
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Verified purchase

The reviewer's payment for a named WFHI plan was matched to a WFHI record.

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