Billing hours never matched actual working time
Honestly, the way billing was handled didn't align with the hours I actually put in. I explained multiple times how my work schedule is flexible and shifts often, but the billing system seemed rigid and didn't really accommodate that well. The invoicing process itself was straightforward enough; invoices came promptly and payments were easy to make without errors. But the issue remained that the hours recorded or charged did not reflect my real usage patterns, which felt off. Customer support answered promptly but couldn’t change the billing approach. It’s tiring to keep going back over this same problem because my actual working hours fluctuate, and having a system that doesn’t genuinely reflect that adds to my frustration. I wish the process was more accommodating. The database and dialer tools worked okay during my hours, but the billing mismatch overshadows that experience for me.