Billing help was there but response was slow
I found the billing and payment setup quite frustrating overall. The invoicing process worked, but I had to wait longer than expected whenever I reached out for help. The sign-up part was straightforward, but once I had some questions about payments, especially about the invoice details, the support team wasn’t as quick as I hoped. Telephonic support did get back eventually, but during busy days it felt like the response was too sluggish. Automatic updates didn’t seem to impact billing or invoices, which is fine, but I was hoping for quicker resolution through support channels. Despite the delays, I was able to get the right information after some back-and-forth. Still, if responsiveness improved, that would make the experience much better. The software itself handled basic billing tasks properly, though I found the navigation to be a bit clunky when I accessed the database to check transaction histories. Overall, the critical thing is that it did the job, but the waiting around was the worst part. The steps were there but with slower help, it felt inefficient even if it could technically handle invoicing.