Billing handled okay but responses delayed
The payment process itself went through without major issues, and I appreciated how I could have invoices generated automatically after signing up. However, regarding the billing inquiries, the responsiveness of the team was less than impressive. Whenever I had a question about an invoice or payment schedule, it took noticeably long before I got any follow-up. On the positive side, when replies did come, they were clear and helped me understand the payment system better. Unfortunately, the delays in communication caused some frustration because I wanted to have my account perfectly in order as I rely on the software daily. I suppose the invoicing feature itself is fine automated, and the way payments are processed through the dashboard is straightforward. Still, the slowness when I needed support with billing left me a bit disappointed. Ultimately, I am able to manage my payments, but I think quicker replies would greatly improve the experience and give me more confidence in the whole process.