Billing got messy when something went wrong
I had a billing issue that just never got sorted properly, which was very frustrating. The software's payment process itself seemed straightforward at first, but when an automatic update caused an invoice to duplicate, it all got tangled. Reaching telephonic support was a challenge, with long wait times and less helpful responses than I hoped for. They didn’t resolve the duplicate billing quickly, and their explanations felt vague. I had to track emails and calls myself to follow up repeatedly before any acknowledgment came through. The automated notifications didn’t catch the problem, so I was unaware until I checked my account thoroughly. It seriously disrupted my workflow and trust with the service. I expected a smoother resolution path and clearer communication when things go wrong. The software features are fine, but the billing mistake handling and support for such situations felt inadequate from my perspective.