Billing glitches made tracking payments tricky
I found the billing and payments process with WFHI quite frustrating. Initially, the sign-up and invoicing seemed fine, and I got my invoice pretty quickly. However, when there was an issue with my payment and I needed to get support, things stalled. The telephonic support was slow to respond, and I had to explain my case multiple times. It felt like there was a lot of going back and forth without clear communication. The automated updates didn’t help here because they didn’t address or notify about unresolved billing problems. On the bright side, the basic payment system itself is straightforward once everything is working, so once the issue got sorted, it was fine. But honestly, it took a long time and many calls to get there. If only the initial billing process had more checks or clearer help, that would have saved me a lot of trouble. I’m hoping future payments go smoother, but this definitely left a sour taste.