Billing Felt Way Too Drawn Out and Repetitive
The billing and payment process was frustrating because there was too much waiting and repetition involved. At multiple points, I had to clarify details over the phone, and each time it felt like starting from scratch. The invoicing system did do its job eventually, issuing invoices consistently, but the delays and repeated follow-ups made the whole process feel inefficient. The sign-up went smoothly, but afterward, the back and forth with support about payment arrangements took longer than I expected, holding up my access to certain features temporarily. Automatic updates or training didn’t really factor into this experience, but the telephonic support, while responsive, couldn’t speed things up. The sequence dragged on enough that it impacted how quickly I could use the software confidently. Though the actual functionality was fine, the overall payment journey left a lot to be desired.