Billing felt mismatched with actual hours worked
I've gone through the whole payment cycle with the WFHI software, and honestly, it felt somewhat off. The invoicing largely didn't reflect the hours I actually put into setting up and using the tools. I kept tracking my work hours and found that the billed amounts didn't sync well with what I expected. I already explained this mismatch to support multiple times, and while they responded, the resolution wasn't very clear or immediate. The automated updates and database features made a difference to workflow, but they didn't resolve the core issue I had with billing. The sign-up and payment process was straightforward enough, though the lack of alignment with actual usage hours made me question its accuracy. I wish there was a better method to reflect work fluctuations in the billing, especially for those who use the software variably throughout the week. The payment and invoicing work fine from the system side, but it just didn’t seem to fit my real effort and schedule properly, leaving me feeling a bit weary about continuing with the current plan.