Billing felt like it was working against my actual work hours
The whole payment system felt out of sync with my real working patterns, which created constant friction. For example, there was one moment when I tried to resolve a billing query right after completing a full day's calls and data entry within the software. The invoicing deadlines didn’t match up well with when I was actually active, so the payment notices came at odd times, making me unsure about what period they covered. Beyond that, the automatic updates sometimes added to the confusion by resetting counters unexpectedly, which didn’t make my work easier. I can concede that the sign-up flow was fairly straightforward and that’s about the only part which didn’t cause headaches. Overall, it was a frustrating mismatch between the payment system and the hours I could realistically commit.