3 out of 53 of 5Verified customerBilling and payments
Billing felt like half clarity, half guesswork
The billing process overall gave a mixed feeling. On the one hand, the invoicing system was functional and readable, so I could get a clear record when payments were done. On the other hand, I found it necessary to figure out quite a bit about the timing of charges and the way the payment cycles matched to usage. There wasn’t much guidance from the interface or documents to explain these details outright. So, a lot of the understanding was from trial and error in the beginning. I appreciated the fact that the software updated automatically without me doing anything, but the lack of transparency around billing itself made me watch out more carefully. All in all, it wasn’t frustrating but could be more user-friendly.