Billing felt all over the place, not user-friendly
My expectations for the billing and payment process were that it would follow a straightforward, step-by-step flow—sign up, enter payment details, receive invoice, and then start using the service. Instead, I found myself jumping back and forth between pages trying to locate where to update my payment info and how to view invoices. It felt like the sequence was jumbled, with some steps appearing out of logical order. For example, I had to confirm my email before I could even access the billing section, which was not made clear upfront. Comparing this with some other software where everything is neatly arranged in one billing tab, this process gave a scattered impression. Though the automatic updates in the software were fine, they didn't compensate for the confusion around invoicing and payments. Overall, the whole billing experience felt frustratingly disorganised rather than smooth, which made it harder to keep track of what payments were due and when. It was not what I expected for a professional tool, and I hope they revisit the order of steps in future.