Billing experience felt underwhelming overall
Comparing the billing and payment process at WFHI with other platforms I've used, I have mixed feelings. On one hand, the invoicing system did what it promised: invoices were sent regularly and the information was accurate. However, the overall experience felt somewhat inefficient and lacked the polish I'd expected. For example, some payment options were less flexible than what I've seen before, which made me take extra steps unnecessarily. The sign-up and onboarding related to billing could have been clearer too, since I had to revisit several sections to confirm my details. While I won't say it was completely bad, the process did not feel streamlined or particularly user-friendly compared to alternatives. I might consider other options for payment management next time because this just did the job without any added confidence or convenience that I'd like to have.