Billing errors went uncorrected despite repeated attempts to fix
I had multiple issues with the billing system. My payment details were entered correctly, yet invoices showed incorrect amounts. I called support several times and sent emails explaining the problem clearly. Each time, the response was slow and not helpful. The invoices remained wrong and payments did not match up. This caused me ongoing frustration because I couldn’t reconcile my records properly. The automatic updates did not fix or even address these errors. On top of that, the sign-up and payment portal did not allow me to correct the information myself. After several repeats of the same explanation, I gave up trying to get it resolved. No clear resolution was provided, and telephonic support was not proactive or responsive enough to assist. Overall, the billing process failed to handle problems effectively, and I lost time and patience because of it. I expected at least some progress or accurate corrections, but none were forthcoming during my experience.