Billing didn’t meet my expectations
When I first signed up for the service, I expected the billing and payments to be straightforward, matching the information provided beforehand. However, the invoice I received was quite confusing and didn’t correspond well to what I thought I had agreed on. The payment process was clunky, and navigating through the dashboard to understand charges took way longer than I anticipated. I tried calling the telephonic support, but the responses were slow and didn’t really clarify my doubts conclusively. It felt like the automatic updates to the billing system made things even more complicated instead of simpler. I was looking forward to a hassle-free experience as promised, but instead, I ended up spending more time on checking and rechecking invoices than actually benefiting from the software. The onboarding was okay, and the training helped a bit but couldn’t compensate for the billing issues. It’s frustrating because I wanted to focus on managing workflows, not get tangled in payment confusions. I’m honestly disappointed and will think twice before renewing or recommending the service to anyone else.