Billing didn’t fit my hours and that’s frustrating, honestly
So, the thing is I was hoping the billing system here would match more closely the hours I end up actually working, but it really didn’t and that’s been a big problem for me. I kept thinking the invoicing would adjust or somehow reflect real time usage, but the automatic updates to the software never seemed to fix that disconnect. I get it, there’s a standard process, but when your hours vary a lot day-to-day it feels like the system just charges regardless of what I actually used or did. I tried to get help with this through telephonic support, which was okay initially but started to get confusing because each time I called, the explanation circled back to a fixed model and no way to tailor it. At times it almost felt like my concerns weren’t fully addressed. The sign-up and payment process was straightforward on its own, but it didn’t solve this mismatch. And honestly, it keeps me thinking about whether I’ll keep using this platform because I want something that reflects my work pattern better. I do like the training aspect and the way the dialer works for me, but unless billing adapts, it’s hard to feel comfortable continuing. So yeah, it’s a bit frustrating, and I’m left wondering if this will get any better or if I’m stuck with it.