Billing didn’t fit my actual working hours, wouldn’t do again
I found the billing approach unsuitable for how I actually work. At one point, I noticed that the invoice reflected charges for hours I hadn’t logged properly, though it was unclear if that was due to a software glitch or my own error. This mismatch caused confusion and frustration, and though I tried telephonic support to clarify the issue, the explanation was vague and didn’t fully resolve my doubts. The payment flow itself was okay, but the way billing periods aligned with my use schedule felt off. Because I work irregular hours and expected the software to track that more accurately, I’m disappointed that the system didn’t adapt well. Signing up and the initial training felt fine, but because the billing doesn’t reflect my actual hours in a dependable way, I would not choose to use this service again unless significant changes occur in this aspect. The invoice timing didn’t sync up with my working pattern well at all.