Billing did not match my expectations at all

Billing did not match my expectations at all

The payment and billing process was quite confusing compared to what I had expected before purchasing the software. The invoice presented details in a way that didn’t align with the initial explanation I received during sign-up. I found discrepancies in timings for invoicing cycles, and the automatic updates seemed to adjust fees without clear communication. I reached out to support multiple times, but the resolutions were slow and incomplete. This left me frustrated as I was not prepared for these surprises in billing. The process certainly did not meet my expectations and affected my overall experience negatively.