Billing details were frustratingly hard to find
Honestly, I expected the billing and payments section to be straightforward based on the initial signup process, but it couldn’t have been more confusing. I was looking for a simple invoice download or payment status update, but it felt like I was navigating a maze. Other platforms I’ve used previously offered a clear, accessible flow with visible payment history and easy options to manage billing methods. Here, the labels were unclear, and the data was scattered across different tabs that didn’t link well. It was particularly frustrating because the software itself seemed promising initially, but if I can’t easily track what I’ve paid or what's due, it undermines the whole experience. I hoped the customer support would clarify this quickly, but the back and forth consumed more time than it should. It just didn’t work well for me, and I feel stuck every time I try to manage my billing.