Billing confusion ruined confidence completely
I was quite nervous about the billing process from the start, but I tried to be optimistic. After signing up and making payment, I received an invoice that looked confusing with unclear breakdowns. I called support to clarify some charges, but I felt like the answers I received did not fully address my questions. The process to resolve my doubts was cumbersome as I was put on hold multiple times and sometimes transferred between departments without progress. Because of these issues, I never felt confident that my payment was processed correctly or that I understood the invoicing properly. The lack of transparent communication made the whole payment experience frustrating. If anything did go well, I would mention that the automated updates to the software itself were timely. However, this did not ease my overall discomfort with the billing and payment side. In the end, I would not be comfortable signing up again unless the invoicing and support around payments improve significantly.