Billing confusion made me quite frustrated
The billing and payment process with WFHI was the main source of my disappointment. Right from the start, I ran into issues when my payment didn't get processed as expected, and the invoicing was confusing. When I tried to get help over the phone, the support line was difficult to reach, or I was passed around without clear answers. It felt like the system couldn't correctly reflect my payment status, leading to repeated billing notices. This repeated itself several times and caused me to hesitate about continuing. Although the sign-up was fine, the way issues were handled once a problem came up left much to be desired. Even waiting for the updates to take effect sometimes made me worry if my subscription was active. The training could not cover billing nuances, and that added to my confusion. It seemed like the payment portal could have more clarity and faster resolution options. Overall, I felt very stuck because of this, and it clearly did not work well for me in this aspect.