Billing confusion and delays, overall meh
Honestly, I found the whole billing and payments side of things a bit of a mess compared to what I expected. When the payment process didn't go smoothly and an issue came up with invoicing, it took longer than I hoped to sort out. The automated notifications didn't quite match the actual billing dates, so I was confused about when exactly my dues were. I did want to appreciate the online portal, which was clear and made initial payments easy enough. But when something went awry, like needing a correction or explanation, it became complicated and slow. I found myself unsure about the next steps multiple times. On a positive note, the staff was polite when contacted on the phone, though I wished the response was faster. All in all, I would probably tell a friend that the service tries to be good but the billing side, especially handling of errors, left me puzzled and waiting. It’s fine for routine stuff but not so strong under pressure or mistakes.