Billing clear to some extent, but thodi confusion bhi thi
Billing process pehle main expect kar rahi thi ki zyada clear hoga, par mujhe thoda mixed experience mila. Invoice jaldi aaya aur payment ke options bhi convenient the, jo mujhe pasand aya. Lekin, kuch terms aur labels jo invoice pe diye they, wo mere liye pehli baar padhte waqt thode ajeeb lag rahe the, jaise ki kuch extra fees ke baare mein ya due dates ki language thodi unclear thi. Iska matlab yeh nahi ki main frustrated ho gayi, bas mera dhyaan thoda divert hua ki main baar baar check karun ki yeh sahi hai ya nahi. Support team ne thoda madad ki jab main unse puchi aur unhone balance clear kar diya. Mujhe lagta hai ki agar WFHI labels aur wording ko thoda aur simple banayegi, toh customer ko jyada acha lagega. Overall billing process satisfactorily chal gayi, par thodi aur clarity chahiye thi jo main expect kar rahi thi pehle se.