Billing clear but support chained me down
The billing and payment process was generally clear and perfectly functional, which I appreciated since I often dread that part when starting something new. Though the invoicing came in as expected and all the payment details were straightforward, I did have a few questions along the way that I needed to ask support about. Now, that’s where things got mixed. The telephonic support was available, but each time I called, it felt like a long process with repeated back and forth instead of quick resolutions. It did get me the answers eventually, but the delays and the hoops to jump through meant it wasn’t the smoothest experience. I suspect next time I’ll be calling again, which I'm not very eager about. Still, I can’t complain about how easy the payments were handled. Both sides, smooth and bumpy, had their place here.