Billing clarity was seriously lacking
When I first signed up, I expected the billing and payment explanations to be clear and straightforward. Unfortunately, that was not the case. The invoicing details were vague and some terminology used was confusing, making it hard to understand what was included in my payments. On the brighter side, the software itself had regular automatic updates that appeared to improve features steadily. However, because the billing explanations were unclear, I had to rely heavily on telephonic support. Even then, responses varied and sometimes I felt like I was left waiting for answers. I appreciate that the invoicing process itself was generally timely, which helped me keep track somewhat. Still, poor communication about charges and billing cycles made it a frustrating experience overall. For a paid service, clear and detailed billing info should be a baseline, and I wish that had been done better. The feature updates and prompt invoice delivery were positives but did little to fix the confusion about how payments were structured.