Billing clarity was decent but signing up was confusing
Honestly, I wasn’t too confident by the end of the sales and sign-up process with WFHI. Initially, the information about the product and training sounded promising, and the sales team tried to explain the features well. However, when I went through the actual sign-up, it felt a bit confusing about what exactly I was subscribing to, and how updates would be handled. The invoices did look okay and consistent, but I was left unsure if everything was included in one package or separate, which made me hesitant. The communication wasn't bad, but I would have preferred more clarity before making a decision. I guess the one positive was that payments processed without any glitches, so at least that part was smooth. But overall, the experience didn’t fill me with confidence that I fully understood the purchase at the end.