Billing clarity issues took way too long to sort
I have to say, the billing and payment explanations were quite frustrating and took way longer than I expected to figure out. Although the sign-up process was smooth and the invoice was sent promptly, there was very little clarity about what exactly we were paying for at each stage. The invoicing format wasn’t very detailed, so I spent quite a bit of time trying to understand the charges before even confirming payment. Customer support on the phone answered, but honestly their explanations felt vague and not all my questions were answered properly, which added to the confusion. It felt like they assumed a lot of prior knowledge, and even after multiple calls, I was not sure about the update fees or how recurring charges worked. On the bright side, once the payment went through, the software updates did happen automatically, which was convenient. Still, the whole experience could have been a lot simpler with clearer communication upfront right after sign-up. I hope they improve this part because the software itself has promise, but getting started financially without clear billing details really slowed me down and made me hesitant initially.