Billing aur support mein itna time kyun laga?
Aap logon, mujhe ye batana hai ki support aur communication ka jo sequence tha, wo bilkul sensible order mein nahi tha. Jab maine issue raise kiya payment ke baare mein, toh pehle mujhe proper invoice nahi mila which delayed the whole process. Fir main call karne gaya support team ko, lekin unhone steps aise diye jo main samajh nahi paaya, aur wo kabhi follow karne ke liye simple nahi thi. Yeh bhi laga ki har baar mujhe baat karni padti thi naye agent se, kisko bhi samjhane mein jyada time lag gaya. Dialer ki setup aur database integration bhi thoda confuse karne wala tha without clear instructions. Mujhe lagta hai ki onboarding flow ko aapko zyada coherent banana chahiye tha, kyunki automatic updates ne bhi kabhi kabhi problems create ki, jisse mera kaam ruk gaya. Mujhe lagta hai ki agar aap support aur training steps ka sequence improve karoge toh clients ko jyada faida hoga. Aaj tak ye sab process itna time le raha hai ki mujhe frustration ho rahi hai.