Billing aur payments ko leke pura confusing experience tha
Mujhe lagta tha ki jab sign-up karungi toh billing aur payments process simple aur straightforward hoga, par unfortunately poora jo experience tha, woh main ek tareeke se kahungi ki kaafi 'confusing' raha. Pehle toh expected amount aur actual charges match nahi kar rahe the, jo mujhe kaafi tense kar raha tha. Invoice details clear nahi thi, isliye mujhe baar-baar support team ko call karna pada, jo ki time-consuming tha. Payment process mein delays aaye the aur confirmation thodi late mili, jiski wajah se mera patience thoda test hua. Jo training di gayi thi regarding payments wo bhi utni helpful nahi thi, matlab understanding thodi mushkil thi. Ek acha point yeh raha ki support team ki tone generally polite thi, lekin woh mere expectations ko meet karne mein successful nahi thi. Overall, yeh pura jo process tha, mujhe thoda hassle aur frustration diya, especially kyunki main pehle se aware thi ki kya expect karna chahiye. Agar clarity aur simplicity hoti toh definitely better hota.