Billing aur payment process bilkul clear nahi tha
You need to seriously work on your billing and payment labels because mujhe ekdum se samajh nahi aaya ki invoice me kya kya charges hain aur payment process mein bhi kaafi confusion create hoti thi. Jo terms use kiye gaye the, wo baar baar change hue the, invoices different formats mein aate the, aur payment confirmation ka timely update bhi nahi milta tha. Your software ke sign-up ke waqt toh sab smooth lagta hai, par jab payment karna aata hai toh sab ulta sidha ho jata hai. Main ne kai baar support ko call kiya par unki explanations bhi clear nahi thi; lagta hai training mein unhe bhi wahi cheeze clear nahi hain. Automatic updates ke bawajood bhi invoice generation mein bugs lagte hain jo mere liye frustrating ho gaya. Ye process aise designed hai ki users ko complex lagta hai jo main bilkul pasand nahi karta. Aur database feature ya dialer ki baate main abhi chhodta hoon, kyunki billing me itni dikkat hai ki ab mujhe lagta hai main dobara use nahi karunga.