Billing and payments were frustratingly repetitive with long waits
I experienced significant delays in the invoicing and payment procedures with WFHI. After signing up, it took a considerable amount of time for the invoice to be generated and sent to me. Each time I sought telephonic support for queries related to billing, I was often placed on hold for longer than expected, which was time-consuming. Moreover, the information provided was repetitive; I felt I had to explain my situation multiple times during different calls without any new progress. The payment confirmation process was not smooth either, resulting in multiple follow-ups. The automatic updates did not help with billing issues, of course, and the database had no impact here either. Although the software and calling tools were unrelated to this, the frustration with billing made the overall experience less satisfactory. The sign-up was straightforward, but the payment and invoicing process was where the bulk of my issues arose. Overall, I found the billing and payment flow to be inefficient and taxing on my time.