Billing and payments took way too long
The whole billing and payment process wasted far too much of my time. I kept having to explain issues repeatedly over the phone, and each time I called telephonic support, it felt like starting from scratch. The invoicing system wasn't clear, and I had to wait days for updates or clarifications. Signing up was also slower than it should have been because the database syncing seemed off. Even the dialer function performance was inconsistent, so every step required patience. Overall, this was frustrating and did not meet my expectations for any sort of efficient billing workflow.