Billing and payments took quite some time to sort out
The process around signing up and getting the invoice settled was a bit longer than I expected. While the initial steps of registration were smooth and the interface clean, I found myself having to reach out several times to confirm payment details. Each time it was a waiting game, as the telephonic support was available but sometimes involved delays in response. I understand that payment systems can be tricky, and one thing I appreciated was the priority assistance was eventually able to help clarify my concerns. However, overall the amount of repetition in explaining my situation was higher than I would have liked. It made the whole billing phase a bit frustrating, especially when combined with the wait times. On the other hand, the clarity offered by automatic updates and the database functionality after the payment was confirmed worked well, which was a relief. So, while the payment experience took a while and tested my patience, once beyond that hurdle the rest of the software use was straightforward and supported by decent guidance.