Billing and payments took longer than expected, but mostly fair
Setting up the billing and payment process with WFHI was both straightforward and somewhat time-consuming. The initial sign-up and invoicing felt like a one-off task, nicely designed without too many complications, which was a relief. However, when it came to understanding the ongoing payment adjustments, especially with the automatic updates rolling in, I had some hesitation. The recurring costs and monthly invoicing were clear enough, but the way additional training sessions were billed seemed a bit ambiguous, and I had to clarify that with support. The whole setup was neither overly complex nor totally seamless — if anything, it took a bit longer than I anticipated to get all my payment preferences aligned within the system. This is a minor drawback in an overall positive experience where things were generally smooth. I think the balance between one-time and recurring efforts was reasonable, but tighter invoicing descriptions would make it easier for users.