Billing and payments support was okay but the wait was tiring
I've had to clarify billing and payments more than once, and honestly, the process involved more waiting around than I expected. Signing up and invoice receipt was quick, and the payment interface was straightforward, which was the good part. Support was able to explain what was needed each time I called, and they were patient enough, so credit for that. However, I found myself having to repeat my situation several times during calls, which became tiring fast. Sometimes I was put on hold longer than necessary, and the waiting sapped my energy. While the billing system is generally fine once understood, the interaction with support could be smoother to cut down the delays and repeat explanations. It felt like progress should have been faster for a system set up to aid remote workflow operations. Still, the combination of clear invoicing and helpful though slow support means the whole payment side was manageable, if not exactly convenient. I hope future improvements reduce the waiting and repetition to make billing less of an ordeal overall.