Billing and payments: some good points, but more problems than I expected
I must say, when I started using the WFHI software, I found the billing process manageable at first. The initial invoice was clear, and payment methods accepted were convenient. However, as days went by, recurring billing seemed confusing. Charges were sometimes duplicated on my account, and when I raised these issues via telephonic support, responses were slow and generic. Although I appreciated that they eventually addressed the discrepancies, the delay made things frustrating. Moreover, the invoicing system occasionally lacked detailed breakdowns, which I expected for my records. On the positive side, automatic updates to the payment portal were a good feature, making some transactions faster. But repeated clarifications needed during payment cycles did not add to a smooth experience. In conclusion, while they have some good points like the update feature, the everyday behavior of billing and payment left much room for improvement from my perspective.