Billing and payments setup was frustrating
My experience with billing and payments was quite disappointing because it took much longer than I expected to get going. Initially, the sign-up was smooth enough, but issues appeared when I tried to process my first invoice. The automatic update feature, which I thought would help keep everything seamless, actually caused confusion as it reset some of my settings. I contacted support to clarify the payment gateway steps and check if any error was on my side. The telephonic support was courteous but slow and often didn't resolve the problem immediately, which made the process drag on unnecessarily. Despite the company's overall intention to make billing clear and manageable, in my case, there was a lot of waiting and back-and-forth that could have been avoided. I hoped to use the software with confidence soon after joining, but instead, I felt stuck for several days. So, the verdict is that the billing and payment system needs considerable improvement to avoid holding up users at the very start of use.