Billing and Payments Process - Not Confident at All
I must say from the start that my experience with the billing and payments process was extremely disappointing. The sign-up seemed okay, but when it came to invoicing, the clarity just vanished. I didn’t understand what charges were applied and why. Payment confirmations took a lot longer than expected, which caused unnecessary worry. The whole process felt disorganized and lacked transparency. Customer support was reachable but didn’t give clear answers to the questions I had about invoicing details and payment status. I tried multiple times over the phone and through emails but still felt unsure about whether everything was processed correctly. Overall, the entire billing experience left me uneasy and not confident that my payments were handled properly. I expected a smoother process with clear invoicing and timely payment updates, but that was not the case at all. Unfortunately, I wouldn’t recommend this part of their service based on my experience as it only added frustration and doubts instead of assurance.