Billing and payments process felt chaotic and poorly organized
From the moment I signed up, the billing and payment steps did not follow a sensible or intuitive order. I was asked to provide payment details before even receiving any sort of clear invoice. Then, several reminders came without clarification on what was due or why. The invoicing itself lacked clarity on payment deadlines and linkages to the specific package features I was accessing. This sequence caused confusion, and I wasn’t sure if I had completed all necessary steps or if charges had been processed correctly. Follow-ups from customer support didn’t help much because the payment workflow seemed disconnected from the rest of the onboarding. Overall, the entire billing cycle felt disorganized, lacking a straightforward pathway that users could follow confidently, which made the experience frustrating rather than straightforward.