Billing and payments: okay but people slow to respond
I have explained my billing issues multiple times already and the responses have been slow at best. It often feels like the people I reach out to are not very quick in reacting to concerns raised about payment schedules and invoice clarifications. I do get a reply eventually but it takes much longer than I expect considering the nature of the inquiries. While the payment process itself is functional, the lack of quick communication kind of dulls the overall experience. There were moments when I had to wait several days just to get a simple confirmation or explanation, which was frustrating. The system works, but the responsiveness could definitely improve to save everyone time and hassle. At times the same questions had to be answered again because the previous response was vague or incomplete. So, plain verdict is that billing is okay but customer interactions in this area need more speed. I have little confidence that this will change soon, based on how slow things have been so far. The billing system is usable but the human interface is disappointing.